Karen Durfee, PMP(i)
487 Rutland Ave
* San Jose, CA 95128 * (607) 279-1894 * durfee.karen@gmail.com
Key
Skills:
* Project Management &
Implementation * Business
Analysis * Release Management *
* Enterprise
Backup * Webmaster/Web Development * Best
Practices/Process Improvement *
* Systems Planning
& Administration
* Database
Administration * Server Administration *
* Hardware &
Software Evaluation * Emerging Technologies * Technology Purchasing, Budgeting
& Planning *
* Technical
Facilities Management
* Data Analysis * User Support/Training &
Documentation *
Profile:
Over
25 years experience in the information technologies field provides me with a broad
knowledge of computer and network use from the global internet
down to the end user experience. At the same time, I have gained in-depth
knowledge in several key areas of technology, including software development (SDLC),
both Waterfall and Agile Methodologies, network and server administration,
hands-on coding, facilities planning, and project planning and implementation.
Combined with my excellent organizational, communication, and analytical
skills, these attributes make me an exceptional candidate for any
implementation of new systems, applications, and technologies.
Professional Experience:
Release Manager, Envisage
Information Systems, Ithaca, NY [work remotely
from San Jose, CA] (1/13 – present)
á responsible for planning, coordination and oversight of major
product releases and production and pre-production patches including developing,
maintaining, and driving improvement, efficiency and effectiveness of the
release processes
á monitor enhancement and defect remediation work for
continuous delivery (nightly) in an Agile, continuous integration environment
á coordinate, collaborate and communicate with cross-functional teams
and other key stakeholders, (including direct client partners), to maintain the
release schedule and manage releases
throughout their development life cycle
á create and/or implement processes to efficiently manage releases
and testing of applications and ensure well-documented, quality code delivery
á ensure a structured, disciplined, and repeatable framework
for the delivery of enhancements, defects and production support patches
á track and report key release metrics (issues, risks, schedules,
scope, milestones, activities and status)
á gather, consolidate and communicate all release-related project
plans, including schedules, code branching, automated regression testing,
delivery timelines and scope changes
á participate in business Ógo/no-goÓ reviews
á ensure all release documentation and milestones are accurately
completed and reflect release scope
á maintain and manage key release information repository and website,
such as release procedures, schedules, announcements, dependencies, and
notification lists; deliver clear, concise and timely information about release
changes and delivery schedules
á work on various cross-organizational committees to improve
process and best practices
Project Manager, GORGES Internet
Solutions, Ithaca, NY (5/11 – 4/12)
á served as Project Manager to
deliver internet software solutions to a variety of clients from non-profit
organizations and education, to government entities and the private sector
á utilized effective communication to
manage stakeholder and project team member expectations regarding scope, change
management, deliverables, deadlines and budget
á directed project teams with planning
and development of deliverables
á tested and evaluated functionality
of developed systems to ensure quality deliverables
á trained and educated clients to use
developed internet solution
á in conjunction with administration and staff, led internal project to document, define and develop processes, best practices, and company-wide standards and protocols with regards to project management and implementation
Administrative Application Support Specialist / District Webmaster,
Ithaca City School District, Ithaca, NY (12/03 – 6/11)
á implemented open source web content management system for entire
district, including all administrative areas and 12 schools; served as District
Webmaster
á in collaboration with contracted developers, serviced as
Project Manager and/or Business Analyst in engineering development and implementation
of several web-based systems
á managed implementation of several district-wide third party
administrative web-based and client/server software packages
á implemented and supported several stand-alone,
application-specific software packages, including several for school busing
(video cameras and GPS units in buses, busing and routing software, fleet
maintenance and cost/mile tracking, engine and transmission diagnostic software
for mechanics)
á developed and published external communications for $96 million
facilities bond initiative and annual budgets
á managed implementation of mobile device platforms for access
to district-wide Exchange server and student information system (PalmOS, Windows Mobile, BlackBerry and Apple iOS
á managed teams for data collection to support decisions
regarding redistricting analysis and decisions, as well as students seeking
open enrollment
á developed training materials and trained administrative users on various internet-based information systems, as well as Excel and Outlook
Programmer/Analyst Senior, Cornell Information Technologies, Cornell University, Ithaca, NY (6/98 - 12/03)
á served as Cornell's EZ-Backup System Administrator for enterprise-wide, production-level,
365/24/7 availability backup/archive/storage service used throughout Cornell
University
á delivered user support and new client code to campus users, including
testing, evaluating, problem determination and resolution, packaging and
distribution, documenting, and training
á developed and maintained the EZ-Backup web presence, including news,
technical support, FAQs, client Installation and vendor documentation
á worked with Windows Team to develop a Bare Metal Restore for
Windows NT and Windows 2000
á served on Tivoli Storage Manager Symposium Coordinating Committee
at Oxford University
á collaborated with IBM/Tivoli developers and other colleagues worldwide
for problem resolution on current software and suggestions for future
enhancements; including participating on beta team to develop client design and
functional requirements
á served as Y2K Conversion Leader for departmental workstations
á served as technical contact for departmental migration from MeetingMaker to university-wide CorporateTime
scheduling software
á
provided department-wide technical support for PDAs
Consultant Advisor III, Campus Life Information Technologies Group, Cornell University, Ithaca, NY (8/96 - 6/98)
á served as Desktop Support Manager, provided technical consulting
support and problem resolution and managed staff and students for 24/7 desktop
support for approximately 250 users,
over 175 workstations and point-of-sale devices across 35 buildings
á responsible for all budgeting, planning, coordination, evaluation,
purchasing and deployment of hardware and software
á served as System and Server Administrator, supported the
installation, daily operation, and security of web, application, database, and
file servers; responsible for maintaining, tracking, installing, updating,
security, and troubleshooting on all departmental file servers and printers
á served as Network Administrator, responsible for all
data/communications troubleshooting and installations of all LAN networks
throughout 35 buildings, including acting as liaison between construction
contractors and technical staff to build networking infrastructure on all major
building projects
á participated in department-wide committees to address areas of
technology needs
á implemented department-wide electronic services such as network-wide
backup, software metering, electronic calendaring, remote dial-in, etc.
Computer
Consultant III, Cornell
Information Technologies, Cornell
University, Ithaca, NY (11/92 - 8/96)
Note:
Started as Programmer/Analyst II (11/92 - 2/96) then promoted to Computer Consultant III.
á Network Administrator, Desktop Support Manager, and
Webmaster for department of approximately 70 users
á coordinated all aspects of relocation and consolidation of departmental
users: managed all communications infrastructure to newly-built offices,
coordinated moving of all networking, workstations, servers, and printing
services
á installed, configured, and documented first instances of PeopleSoft
and Crystal Reports clients at Cornell University
á developed process to ÔrefreshÕ weekly the client/server system
supporting the PeopleSoft Training Lab
á developed, tested, upgraded, and implemented department-wide
electronic services such as network-wide backup, software metering, electronic
calendaring, etc.
á designed, programmed (NATURAL/ADABAS), and documented Campus Life's
Network Pilot Project, which was used to track network information about
students in residence halls
á maintained NATURAL/ADABAS applications for Campus Life project area; designed
and implemented PostScript form-generating system within NATURAL applications
for Campus Life, Transportation, and Purchasing
á rewrote user manual for CUDA, a distributed accounting application
designed and written by Cornell project staff for use by Cornell departments
Computer
Experience:
|
Operating Systems: |
Apple iOS, Windows Mobile, Blackberry,
PalmOS, Windows, Novell, MacOS,
Linux, AIX, DOS |
|
Software: |
Fabasoft Folio; Jenkins; activeCollab; Macromedia:
Dreamweaver & inDesign; phpMyAdmin;
Adobe: Photoshop, Photoshop Elements, & Acrobat; Microsoft: VISIO,
Office; putty; ssh; Schooltool;
SASI; WinCap; esri ArcGIS;
Personal Information Managers (Microsoft Exchange/Outlook, ThunderBird, CorporateTime, MeetingMaker); Databases (MYSQL, FileMaker, DB2, MS Access);
iMovie; Graphics Packages; Internet Services (web browsers, mail, ftp, etc.);
SPSS |
|
Hardware: |
Servers, Workstations, Laptops/Notebooks, iOS Mobile Devices, PDAs, Mainframes, Printers, Automated
Tape Libraries, SMARTboards, SmartPhones,
Peripherals (scanners, projection equipment, digital cameras, etc.) |
|
Server/Network Administration: |
Web Content Management Systems: drupal,
joomla; Tivoli Storage Manager; Apache; CentrisGroup: IEPDirect & RTIm Direct; VersaTrans; Blackberry
Enterprise Server; TruSmart ScheduleFinder;
SchoolMessenger; 247SecurityInc; Network Monitoring
and Troubleshooting Tools (BMC Patrol, InterMapper,
mrtg, ServerGraph);
Diebold/Griffin Point-of-Sale Administration; Wireless 802.11x, Windows
Server 2003, AppleShare Network, AppleTalk, TCP/IP, KeyServer,
MeetingMaker, LAN/Ethernet Network, LISTSERV, PacerForum, QuickMail, Novell
Netware, FTP, Dial-up Modem Pool |
|
Languages: |
HTML, SQL, NATURAL, Pascal, PostScript |
Publications/Presentations:
á "Support
Model for Tivoli Storage Manager at Cornell University" - co-authored presentation at Oxford University TSM Symposium (2001) and SHARE (2001)
á "How to Make Sure You
Have a Good Backup When You Need One"
- co-authored presentation at SHARE (2000)
á "EZ-Backup Overview" - co-authored presentation to Cornell Computing
Directors (1999)
á "Printing with Natural and
PostScript" - co-authored presentation at Colonial Caucus 95 (1995)
á ÒReport on 2nd International WWW
ConferenceÓ - presented to Cornell technical staff (1994)
á "Catherine and the Divine Meal" (paper published
in Parnassus, The Honors Journal: SUNY, College at Cortland, Vol I, Spring 1991)
á CORTLAND COLLEGE: An Illustrated History written by Leonard F. Ralston - designed and generated
various graphs using graphing software in a book documenting SUNY-Cortland's
history (1991)
Professional Development:
|
á PMP Exam Certification Prep 2016 á Auto Test Best Practices: 2015 á Acceptance Test Driven Development 2015 á Managing Your DistrictÕs Apple iOS
Mobile Devices: 2011 á ScheduleFinders User Group: 2010, 2009 á MyLearningPlan User Group Workshops: 2010, 2009 á SchoolMessenger Administration: 2009 á Schooltool for Administrators: 2009 á ersi ArcGIS (Overview; Mapping): 2009 á ersi ArcGIS (Demographic Analysis Using Federal Census
Data; Demographic Analysis Using GIS Mapping): 2008 á TomorrowÕs Tools Today: Leveraging Emerging
Technologies for Teaching and Learning: 2008 á Web Accessibility for Web Developers: 2008 á Microsoft Access (Beginner; Intermediate; Advanced):
2007 á Adobe InDesign (Beginner; Intermediate; Advanced):
2007 á CentrisGroup RTIm Direct, IEP Direct:
2007 á Microsoft Outlook and Outlook Web Access: 2006 á Blogs for You and Your Classroom: 2006 á Introduction to Blackboard: 2006 |
á Designing Relational Databases: 2005 á VersaTrans Routing and Planning: 2004 á Editing with iMovie: 2004 á Publishing Multi-Media Productions (Beginner;
Advanced): 2004 á Digital Imaging and Slideshows: 2004 á Adobe Dreamweaver (Beginner; Advanced): 2004 á Getting Good Video: 2004, 2003 á Unix Tools: 2002 á SHARE (IBM UserÕs Conference): 2003, 2002, 2001, 2000,
1999 á Oxford
University TSM Symposium: 2001,
1999 á IBM's ADSM Administrator Training: 1998 á Microsoft Windows NT 4.0 Server Administration: 1997 á Supporting Microsoft Windows NT: 1997 á Diebold/Griffin System Administrator: 1997 á Supporting Microsoft Windows 95: 1996 á Working with Novell Netware 3.x: 1995 á 2nd International World Wide Web Conference: 1994 á MacWorld
Conference and Expo: 1995, 1994,
1993 á Introduction to PostScript; Advanced PostScript: 1993 |
Education:
B. A. History (Computer Applications Minor), 1991
State University of New York - Cortland,
Cortland, NY
GPA: 3.64, magna cum laude