Karen Durfee
201 East Yates Street
Ithaca, NY 14850
(607) 279-1894
kdurfee1@twcny.rr.com


EMPLOYMENT:
Webmaster and Administrative Application Support Specialist, Ithaca City School District, Ithaca, NY (12/03 - present)
* Web Services Project Manager:
  • implement web content management system for entire district, including all administrative areas and twelve schools
  • serve as project manager and liaison between alternative school and contracted web developers in implementation of an narrative-based online student grading system
  • create secure (VeriSign), web-based Food Services Online Payment System
  • redesign, implement, and support administrative web site for school district
  • collaborate with Human Resources and OCM-BOCES web developer to publish online staff directory to district website
* Administrative Applications Project Manager:
 
  • configure SchoolConnects SynreVoice autodialer system to provide new service to notify households of school bus schedule changes
  • manage locally-created curriculum repository project, which requires collaboration between staff development and contracted web-based database designer, developing standard data collection formats, and ensuring compliance with NYS Education Department standards
  • manage implementation of Student Information Framework (SIF)
  • implement academic response-to-intervention system (CentrisGroup RTIm Direct)
  • support special education intervention system (CentrisGroup IEP Direct)
  • assist in implementation of behaviorial data reporting system, which augments early intervention by providing tracking and reporting on student behavioral problems
  • manage conversion, rollout, and training for migration of all administrative staff to Microsoft Exchange
  • manage rollout of new smartphones for all administrators; implement wireless sychronization with district Exchange server
  • implement TruSmart ScheduleFinder on handheld PDAs for principals & security at secondary schools
  • manage team that collected all data on students for decisions regarding preparations for redistricting analysis and decisions
  • manage data collection for all district students seeking open enrollment
  • develop and publish external communications for $96 million facilities bond initiative
  • develop and publish external communications about annual budget
  • deploy and support new transportation/busing system
 
Programmer/Analyst Senior, CIT, Cornell University, Ithaca, NY (6/98 - 12/03)
 
  • served as Cornell's EZ-Backup Administrator for enterprise-wide, production-level backup/archive/storage service used throughout the University
  • served as System Administrator for ADSM/TSM servers, including maintenance, problem analysis, diagnosis & resolution
  • delivered new client code to campus users, including testing, evaluating, packaging, documenting, and distribution
  • provided TSM user support including user training, problem determination & resolution
  • served as project lead developing and maintaining the EZ-Backup web presence, including News, Technical Support, FAQs, Client Installation and Vendor Documentation
  • worked with Cornell Windows Team to develop a Bare Metal Restore for Windows NT and Windows 2000
  • co-authored presentations for conferences on 'TSM at Cornell' (see Publications/Presentations below)
  • served on six member coordinating committee for Tivoli Storage Manager Symposium at Oxford University, England in 2001
  • collaborated with IBM/Tivoli developers and other colleagues worldwide for problem resolution on current software and suggestions for future enhancements; including participating on beta team for client design and submitting "Requirements"
  • worked as major contributor in planning, testing and installing new ADIC Scaler 10000 LTO Tape library
  • served as Y2K lead for departmental workstations
  • served as technical contact for departmental migration from MeetingMaker to CorporateTime scheduling software
  • provided department-wide technical support for PDAs
Consultant Advisor III, Campus Life Information Technologies Group, Cornell University, Ithaca, NY (8/96 - 6/98)
 
  • served as Desktop Support Manager: managed desktop support for approximately 250 users and over 175 workstations and point-of-sale devices; provided/coordinated department desktop support for regular business hours; provided off-hours on-call support (24/7); responsible for all budgeting of hardware and software
  • served as network administrator for department: responsible for maintaining, tracking, installing, updating, security, and troubleshooting on all departmental file servers, workstations, printers, and network
  • served as System Administrator for department: performed activities to support the installation, daily operation, and security of Web, Application, Database, and File Servers
  • served as data/communications coordinator for all major building infrastructure projects: liaison between contractors and technical staff to build networking infrastructure on building renovations and new buildings
  • served as conversion and upgrade coordinator: coordinated desktop software upgrade and conversion efforts with staff and IT Management, included the budgeting, planning, purchasing and deployment of software and hardware
  • participated in department-wide committees to address areas of technology needs
  • provided high-quality technical consulting support and problem resolution for the department
  • developed/tested/upgraded/implemented department-wide electronic services such as network-wide backup, software metering, electronic calendaring, remote dial-in, etc
  • evaluated various hardware configurations and software packages
Computer Consultant III, CIT/Administrative Systems & Distributed Technologies, Cornell University, Ithaca, NY (2/96 - 8/96)
 
  • served as network administrator for department of approximately 70 users
  • coordinated all aspects of relocation and consolidation of departmental users: managed all communications infrastructure to newly built offices, coordinated all moving of networking, workstations, servers, and printing services
  • served as departmental webmaster
  • provided high-quality technical consulting support and problem resolution for the department
  • installed, configured, documented first instances of PeopleSoft and Crystal Reports clients at Cornell University for Project 2000
  • developed process to weekly refresh the PeopleSoft Training Lab
  • developed/tested/upgraded/implemented department-wide electronic services such as network-wide backup, software metering, electronic calendaring, etc
  • evaluated various hardware configurations and software packages
Programmer/Analyst II, CIT/Information Resources, Cornell University, Ithaca, NY (11/92 - 2/96)
 
  • served as network administrator for department of approximately 30 users
  • designed, developed, and documented Campus Life's Network Pilot Project which was used to track network information about students in residence halls
  • maintained NATURAL/ADABAS applications for Campus Life project area
  • designed and implemented PostScript form-generating system within NATURAL applications for Campus Life, Transportation, and Purchasing
  • rewrote users' manual for a distributed accounting application that was designed and written by CIT/IR project staff for use by Cornell departments

Technical Consultant II, CIT Sales, Cornell University, Ithaca, NY (8/91 - 11/92)

 
  • served as network administrator for department of approximately 10 users
  • designed, developed, documented, and maintained various multi-layered databases for administration use by CIT Sales, such as customers' sales orders, inventory, software and rental/loaner contracts
  • coordinated and installed Ethernet cards and software on all departmental production machines
  • installed AppleShare LAN in CIT Sales' demonstration facility
  • served as QuickMail administrator
  • provided network consulting on a variety of products available through CIT Sales, including Ethernet, TCP/IP, AppleTalk and Novell Netware
  • provided pre-acquisition and post-acquisition technical support on microcomputer/workstation systems, networks, and applications software used by the Cornell community
  • provided technical information and needs analysis consulting to a diverse university clientele, including undergraduate and graduate students, faculty, staff, and departments
  • maintained knowledge about technical specifications, compatibilities, and proper configurations for new hardware and software on an ongoing basis to provide clientele with up-to-date software and hardware configuration information
Related Student Jobs:
 
  • Computer Teaching Assistant, SUNY-Cortland, Cortland, NY (Fall 1989) - served as teaching assistant for introductory computer course
  • Computer Consultant, Broome Community College, Binghamton, NY (12/1988) - developed documentation used to train city personnel employees to use computer applications
  • Computer Intern, Broome Community College (Spring 1988) - designed and documented the user interface for a database software package to track the testing of civil service applicants


COMPUTER EXPERIENCE:
Hardware: Workstations, Laptops/Notebooks, Mainframes, Printers, Automated Tape Libraries, Peripherals (scanners, projection equipment, digital cameras, etc)
Operating Systems: Windows 3.1x, 95/98, NT/2000/XP, Novell, MacOS, Linux, AIX, MVS, CMS, DOS, PalmOS, Windows Mobile
Software: Macromedia Dreamweaver, phpMyAdmin, Adobe Photoshop & Photoshop Elements, SASI, CentrisGroup IEPDirect & RTIm Direct, VersaTrans, PK-12 SIF-compliant applications, Personal Information Managers (Microsoft Exchange/Outlook, CorporateTime), Word Processors, Spreadsheets, Databases(FileMaker, DB2, MS Access, MYSQL, MSDE), iMovie, Graphics Packages, Internet Services (WWW browsers, mail, ftp, gopher, terminal emulators, etc), Statistical Packages, Network Monitoring and Troubleshooting Tools, Diebold/Griffin Point-of-Sale Administration, etc
Network Admin: AppleShare Network Administration, AppleTalk, TCP/IP, KeyServer Administration, MeetingMaker Administration, BITNET, Ethernet Network Administration, the Internet, LISTSERV, PacerForum, QuickMail Administration, Novell Administration, WWW Administration, FTP Administration, Gopher Administration, Dial-in Administration
Programming Languages: NATURAL, Pascal, PostScript, HTML, SQL



PUBLICATIONS / PRESENTATIONS:



PROFESSIONAL DEVELOPMENT:
2008 :
  • CentrisGroup: RTIm Direct
  • Tomorrow's Tools Today: Leveraging Emerging Technologies for Teaching and Learning
  • Web Accessibility for Web Developers
  • 500 Years of Resistance (study group series)
  • What Kids Know That We Need to Know
  • From Adderall to Viagra: Prescription Drug Abuse
2007 :
  • Microsoft Access: Beginner, Intermediate and Advanced
  • Adobe InDesign: Beginner, Intermediate and Advanced
2006 :
  • Microsoft Outlook and Outlook Web Access
  • Blogs for You and Your Classroom
  • Introduction to Blackboard
2005 :
  • Designing Relational Databases
2004 :
  • Versatrans Training: Basic, Fleet Scheduling and Planning & Redistricting
  • Publishing Multi-Media Productions (Beginner and Advanced)
  • Editing with iMovie
  • Getting Good Video
  • Digital Imaging and Slideshows
  • Adobe Dreamweaver (Beginner and Advanced)
2003 :
2002 :
 
2001 :
2000 :
1999 :
1998 :
  • IBM's ADSM Administrator Training
1997 :
  • Microsoft Windows NT 4.0 Server
  • Supporting Windows NT
  • Diebold/Griffin System Administrator
1996 :
  • Supporting Microsoft Windows 95
1995 :
  • Working with Novell Netware 3.x
  • MacWorld Conference
1994 :
  • 2nd International World Wide Web Conference
  • MacWorld Conference
1993 :
  • Introduction to PostScript and Advanced PostScript
  • MacWorld Conference


EDUCATION:
B. A. History (Computer Applications Minor), 8/91
State University of New York - Cortland, Cortland, NY
GPA: 3.64, magna cum laude

References available upon request.